Please see a message below from Thames Water;
Dear friends and partners,
These are difficult times for all of us, and now it’s even more important we do what we can to support the most vulnerable.
We would like to inform you about our free priority services register. We invite our customers to share their individual needs with us, so we can tailor our communications with them, improve their resilience and prioritise how we help them if their water stops.
Of course, we work hard to try and ensure water never stops flowing but from time to time, things can go wrong. In these events, we try to deliver bottled water to people with water-dependent medical conditions (i.e. at-home dialysis) and to those with mobility issues, first of all.
We recommend that anyone at-risk and/or self-isolating who needs water supplying to them reaches out to friends, family members or neighbours to help. If they have a pre-existing health condition or mobility issue, or nobody can deliver water along with their groceries, they should join our register and we’ll always try to help.
You can email us on email@example.com or call our extra care team on 0800 009 3652 (9am to 5pm, Monday to Friday). If your hearing or speech is impaired, you can contact us using the Relay UK.